Hands-On Social Marketing: A Step-by-Step Guide to Designing Change for Good / Edition 2

Table of Contents

Foreword
Preface
Acknowledgments
Section I. What Is Social Marketing?
Chapter 1 – Social Marketing Basics
Chapter 2 – Not Just Business as Usual
Chapter 3 – The Social Marketing Mix
Chapter 4 – The Social Marketing Process
Section II. Step 1: Analysis
Chapter 5 – Research in the Social Marketing Process
Chapter 6 – Analysis
Chapter 7 – Conducting Formative Research
Section III. Step 2: Strategy Development
Chapter 8 – Segmenting the Target Audience
Chapter 9 – Building the Social Marketing Strategy
Section IV. Step 3: Program and Communication Design
Chapter 10 – Influencing Behavior by Design
Chapter 11 – Developing Effective Messages
Chapter 12 – Identifying Appropriate Channels
Chapter 13 – Producing Creative Communications
Section V. Step 4: Pretesting
Chapter 14 – Pretesting Principles
Chapter 15 – Conducting the Pretest
Chapter 16 – Using the Pretesting Results
Section VI. Step 5: Implementation
Chapter 17 – Developing an Implementation Plan
Chapter 18 – Planning and Buying Traditional Media
Chapter 19 – Engaging in Social Media
Chapter 20 – Generating Publicity
Chapter 21 – Monitoring Implementation
Section VII. Step 6: Evaluation and Feedback
Chapter 22 – Evaluation Basics
Chapter 23 – Evaluation Design
Chapter 24 – Evaluation Methods
Chapter 25 – Using Feedback to Improve Your Program
Appendix A: Social Marketing Resource List
Appendix B: Sample Knowledge, Attitudes, and Behaviors Survey
Appendix C: Sample Focus Group Recruitment Questionnaire
Appendix D: Sample Focus Group Topic Guide
Appendix E: Readability Testing Formula
Index
About the Author