Health Literacy from A to Z: Practical Ways to Communicate Your Health Message

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message

by Helen Osborne

Paperback(New Edition)

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Product Details

ISBN-13: 9781947937130
Publisher: Health Literacy Press
Publication date: 01/24/2018
Edition description: New Edition
Pages: 282
Sales rank: 689,356
Product dimensions: 6.00(w) x 9.00(h) x 0.59(d)

About the Author

Helen Osborne M.Ed, OTR/L, helps professionals communicate health information in ways that patients and the public can understand.

Helen is president of Health Literacy Consulting, founder of Health Literacy Month, and producer/host of the podcast series Health Literacy Out Loud.

Helen brings clinical experience, educational training, and patient perspective to all her work. She speaks about health literacy at conferences worldwide. She also serves as a plain language writer/editor on a wide range of health-related documents, websites, and video scripts. Helen is author of several books, including the award-winning Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition that is considered by many as the most important health literacy text today. In 2017, Helen was honored to receive the esteemed Walter C Alvarez Award for excellence in health communication from the American Medical Writers Association.

To learn more about Helen's work, please visit the Health Literacy Consulting website at You can also listen to her Health Literacy Out Loud podcast interviews at

Table of Contents

How to Use This Bookxix
About Health Literacy1
Starting Points1
Strategies, Ideas, and Solutions3
Sources to Learn More4
Assessing Literacy in Healthcare7
Starting Points7
Strategies, Ideas, and Solutions9
Sources to Learn More11
Assessing Readability13
Starting Points13
Strategies, Ideas, and Solutions15
Sources to Learn More19
Bulleted Lists21
Starting Points21
Strategies, Ideas, and Solutions22
Sources to Learn More25
Choosing, Adapting, and Reviewing Teaching Materials27
Starting Points27
Strategies, Ideas, and Solutions28
Sources to Learn More31
Consumer Health Libraries33
Starting Points33
Strategies, Ideas, and Solutions34
Sources to Learn More37
Decision Aids and Shared Decision-Making39
Starting Points39
Strategies, Ideas, and Solutions41
Sources to Learn More42
Starting Points45
Strategies, Ideas, and Suggestions46
Sources to Learn More48
Ethics of Simplicity51
Starting Points51
Strategies, Ideas, and Suggestions52
Sources to Learn More55
Feedback: Interviews and Focus Groups57
Starting Points57
Strategies, Ideas, and Suggestions58
Sources to Learn More61
Feng Shui and Other Environmental Considerations63
Starting Points63
Strategies, Ideas, and Suggestions63
Sources to Learn More66
Forms and Other "Reading-to-Do" Documents67
Starting Points67
Strategies, Ideas, and Suggestions68
Sources to Learn More71
Groups, Classes, and Educational Programs73
Starting Points73
Strategies, Ideas, and Suggestions74
Sources to Learn More78
Hearing: Communicating with People Who Are Deaf or Hard of Hearing79
Starting Points79
Strategies, Ideas, and Suggestions81
Sources to Learn More83
Helping Patients Prepare for and Participate in Healthcare85
Starting Points85
Strategies, Ideas, and Suggestions86
Sources to Learn More90
Helping Patients Remember and Follow Medical Instructions93
Starting Points93
Strategies, Ideas, and Suggestions95
Sources to Learn More98
Starting Points99
Strategies, Ideas, and Suggestions100
Sources to Learn More101
Internet Information103
Starting Points103
Strategies, Ideas, and Suggestions105
Sources to Learn More107
Interpreters: Foreign and American Sign Language109
Starting Points109
Strategies, Ideas, and Suggestions111
Sources to Learn More114
Knowledge: Learning and Teaching117
Starting Points117
Strategies, Ideas, and Suggestions119
Sources to Learn More122
Language and Culture: Communicating with People from Other Languages and Lands123
Starting Points123
Strategies, Ideas, and Suggestions125
Sources to Learn More128
Literacy: Communicating with People Who Do Not Read or Read Well131
Starting Points131
Strategies, Ideas, and Suggestions133
Sources to Learn More135
Media: Videotapes, Audiotapes, CDs, and DVDs139
Starting Points139
Strategies, Ideas, and Suggestions141
Sources to Learn More144
Medical-Legal Documents145
Starting Points145
Strategies, Ideas, and Suggestions146
Sources to Learn More149
Metaphors and Analogies151
Starting Points151
Strategies, Ideas, and Solutions152
Sources to Learn More154
Starting Points155
Strategies, Ideas, and Suggestions157
Sources to Learn More160
Objects and Models163
Starting Points163
Strategies, Ideas, and Suggestions165
Sources to Learn More166
Older Adults167
Starting Points167
Strategies, Ideas, and Suggestions169
Sources to Learn More172
Starting Points175
Strategies, Ideas, and Suggestions176
Sources to Learn More178
Plain Language179
Starting Points179
Strategies, Ideas, and Suggestions180
Sources to Learn More186
Starting Points189
Strategies, Ideas, and Suggestions190
Sources to Learn More192
Risk Communication193
Starting Points193
Strategies, Ideas, and Suggestions194
Sources to Learn More196
Signs, Maps, and Other Navigation Tools199
Starting Points199
Strategies, Ideas, and Suggestions201
Sources to Learn More204
Stories and Narratives205
Starting Points205
Strategies, Ideas, and Suggestions207
Sources to Learn More209
Talking and Listening211
Starting Points211
Strategies, Ideas, and Suggestions212
Sources to Learn More216
Starting Points219
Strategies, Ideas, and Suggestions220
Sources to Learn More223
Touchscreen Technology225
Starting Points225
Strategies, Ideas, and Suggestions227
Sources to Learn More230
Starting Points231
Strategies, Ideas, and Suggestions232
Sources to Learn More233
Universal Design in Print and on the Web235
Starting Points235
Strategies, Ideas, and Suggestions236
Sources to Learn More238
Vision: Communication with People Who Are Blind or Have Limited Vision239
Starting Points239
Strategies, Ideas, and Suggestions241
Sources to Learn More243
Starting Points245
Strategies, Ideas, and Suggestions246
Sources to Learn More250
Website Design251
Starting Points251
Strategies, Ideas, and Suggestions252
Sources to Learn More256
Word Choice257
Starting Points257
Strategies, Ideas, and Suggestions258
Sources to Learn More262
Starting Points263
Strategies, Ideas, and Suggestions264
Sources to Learn More267
You: Empathy and Humanity269
Starting Points269
Strategies, Ideas, and Suggestions270
Sources to Learn More272
Zest and Pizzazz273
Starting Points273
Strategies, Ideas, and Suggestions274
Sources to Learn More275
Eight Ways You Can Improve Health Communication277
Health Literacy Month281
About the Author283

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