How Did I Not See This Coming?: A New Manager's Guide to Avoiding Total Disaster

Julie’s having a very bad day. She’s a new manager, and her top performer has resigned to escape her, and her own manager is looking on with a skeptical eye. . . . This is the story of her turnaround.

Being a first-time manager is a tough job. If you were Julie, what would you do? Wouldn’t anyone, given the choice of taking on a leadership role (with a raise), or staying put, have done the same? But no one prepared her for developing co-workers, her former peers, while producing as before a...