How to Get Along with Anyone: The Playbook for Predicting and Preventing Conflict at Work and at Home

Defuse any heated conflict by learning which of the five conflict styles you are and how to resolve even the most sensitive dispute with this must-read guide.

The average American worker spends 156 hours a year engaged in the kind of moderate to intense workplace conflict that adversely impacts both performance and health. Managers spend twenty-six percent of their time addressing and resolving conflicts on their team-the equivalent of chewing up one full workday each week. But what if it di...