How to Handle Cranky Customer Problems Using Behavioral Science

Without customers, we don’t have a business. But what can or should we do if one of our customers is cranky? Answer: Learn why people behave how they do and how you can respond so that you can be happier and more effectively help solve your customer’s problems without getting pulled into their drama, whatever that is.

This book discusses how your responses impact your customer so that you can choose a response that will help you stand your ground while still being compassionate about your cu...