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How to help people with dementia: A guide for customer-facing staff
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How to help people with dementia: A guide for customer-facing staff explains how small actions can make a big difference when you are serving customers with dementia. A staff member who recognises symptoms and demonstrates understanding to someone who may be having problems, can make their day-to-day life much better. This guide is for anyone who works with the general public in a customer-facing role, either face-to-face or providing support via the phone or online channels.
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