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Innovating Professional Services: Transforming Value and Efficiency

By Alastair Ross
eBook
$119.95
By Alastair Ross
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Innovating Professional Services provides a practical and detailed guide for change agents and leaders in professional service firms who are seeking to transform their firm’s performance through innovation.

Focusing on the professional services sector, the book highlights process innovation - the re-engineering of services and internal support processes to reduce cost and increase value to clients. Detailed techniques such as the use of lean, process mapping, waste identification, service e...

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BusinessSmall BusinessEntrepreneurship