Innovation in the Public Sector: Smarter States, Services and Citizens

The book discusses smart governments and innovation in the public sector. In hopes of arriving at a clear definition of innovation in the field of public administration, the volume provides a wide survey of global policies and practices, especially those aimed at reducing bureaucracy and using information-communication technologies in public service delivery. Chapters look at current applications across countries and multiple levels of government, from public innovation labs in the UK to AI...