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Introduction to Healthcare Quality Management, Second Edition

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Introduction to Healthcare Quality Management, Second Edition, explains the basic principles and techniques of quality management in healthcare. This second edition features a new chapter devoted exclusively to the use of high-reliability concepts that help organizations achieve safety, quality, and efficiency goals.

By using this easy-to-read book, complete with helpful charts and diagrams, your students will examine a range of topics, from measuring performance to creating high-quality se...