ISO/IEC 20000:2011: A Pocket Guide | Barnes & Noble®

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Overview

This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide:
• it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations;
• it supports ISO/IEC 20000-1: 2011training and certification;
• it is a quick reference to the...

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