Leadership and the Frontline Workforce: Lessons from the Targets of Change

This book is for anyone who wants to lead change. It explains change methods through real-life experiences of frontline workers. Just as history has primarily been written by the victors, leadership and management theory have been written from the top. An exception is Kurt Lewin, whose action-research established that people on the frontlines are best positioned to create and sustain change. This book’s authors have practiced that approach over two generations for the past 70 years. They we...