Important insights into the true purpose of IT'from a CIO's perspective
Focusing on the qualities required to transform an organization through the lens of the CIO, this book provides practical advice on how to address key issues, as well as create a context for the type of leadership qualities required to broaden the CIO's impact in every aspect of the corporation.
- Provides practical advice on key issues for leadership qualities
- Looks at the differences between leadership and management and the need for effectiveness in both disciplines
- Explores relationship management, communication skills, change management, developing human capital, sustainability, alignment, and qualities of great leaders
A timely look at how the IT function can become totally aligned with the strategies and operational direction of the business enterprise, Lessons in IT Transformation reveals how CIOs can'and should-evolve from managers of utility services to business leaders who can drive revenue, value, and process redesign.
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About the Author
Larry Bonfante has held executive leadership positions over the past twenty-nine years in the financial, pharmaceutical, nonprofit, consulting, and sports and entertainment industries. He has received numerous industry accolades, including being named one of Computerworld's Premier 100 IT Leaders in 2009. As Chief Information Officer at the United States Tennis Association, his team is responsible for all information technology–related services supporting the U.S. Open, the most highly attended annual sporting event in the world. A founding member of the CIO Executive Council, he is the founder of CIO Bench Coach, LLC, an executive coaching practice for IT executives. He has served as a mentor and executive coach for many IT leaders in various industries and serves as Chairman of the Fairfield-Westchester chapter of SIM. He has been a guest lecturer for the master's degree programs at Columbia University, NYU, and Polytechnic Institute and is an accomplished public speaker who has presented at many industry conferences. He writes a leadership column and blog for CIO Insight magazine.
He can be reached at Larry@CIOBenchCoach.com.
You can learn more about his executive coaching practice at www.CIOBenchCoach.com.
Table of Contents
Chapter 1 First Things First: What Is Leadership?
Leadership versus Management.
Misconceptions About Leadership.
Chapter 2 That Vision Thing.
Importance of Vision.
Deciding Whose Vision It Is.
Helping Employees Feel Ownership.
Creation the Vision.
Aligning Your Vision with the Vision of Your People.
Inspiring Others to Share the Vision.
Making the Vision Real for People.
Chapter 3 It's the Business, Stupid!
The Purpose of IT.
The Foolishness of Alignment.
Three Questions About IT's Role in the Organization's Mission.
Fiscal Management – IT Is an Investment Not a Cost.
IT as a Tool to Drive Revenue.
Ways to Engage the Board.
The CIO as Business Leader, Not Technologist.
Focus on What Matters.
Managing Perception versus Reality.
Chapter 4 Communication.
The Importance of Communication.
The Importance of Listening.
Who Do I Need to Communicate With?
How Should I Communicate with Them?
The Need for Marketing.
What is Your Brand?
Leading a Volunteer Army.
Communicating Tough Messages.
Focusing on the Issue, Not the Person.
Honesty and Transparency.
Chapter 5 Relationship Management.
No Man (or Woman) Is an Island.
Helping Other People Succeed.
Being a Team Builder.
The Law of WIFM – What's in it for Me?
Leading by Serving.
What People Feel About You Is More Important than Reality.
Chapter 6 Developing Human Capital.
Leveraging People's Unique Talents.
Engaging the Whole Person.
Focusing on Strengths.
Making Sure a Person Is Better Off for Having Had the Experience.
Recognizing and Rewarding Your People's Efforts and Successes.
Chapter 7 Leading the Process of Change.
Change Is Uncomfortable.
Selling the Need for Change.
Personalizing the Need for Change.
Making Change a Part of Your Culture.
Breaking Change into Bite-sized Chunks.
Supporting Progress along the Way.
Celebrating and Communicating Progress/Success.
Comparing Position versus Influence.
Balancing Change with Discipline Project Management.
Developing a Culture of Innovation.
Developing a Culture of Accountability.
Chapter 8 Partnering for Success.
Some Words Are Used Too Loosely.
Creating an Empowered, Team-oriented Environment.
Adjusting to the Twenty-first-century Workforce.
Partnering with Your Team.
Partnering with Your Clients.
Partnering with Your Executive Management and Board of Directors.
Sourcing – Expanding Your Team to Include Outside Partners.
Networking in the Industry.
Chapter 9 Developing the Qualities of Great Leader.
Having a Bias Toward Action.
Leveraging Collective Wisdom.
Building Personal Relationship.
Showing Your Humanity.
Empowering the People Around You.
Being Receptive to Feedback.
The Most Important Characteristic of a Leader – Having Integrity.
Chapter 10 Sustainability.
Accomplishing Short-term Success Is Only the First Step.
Individual Leaders Can Drive Short-term Success.
You Need a Culture of Leadership to Ensure Long-term Viability.
A Leader's Job Is Not Only Creating Success – It is Creating Other Leaders.
Chapter 11 Homework and Parting Thoughts.
Leadership Begins with Me!
I am IT!
Be Wary of Linda Ronstadt Disease.
Seek Alignment versus Consensus
God Gave You Two Ears and One Mouth.
How Do You Feel When You Are the Customer?
Leadership Is a Responsibility, Not a Privilege.
You are Either Part of the Solution or Part of the Problem – the Choice Is Yours.
There Are Three Kinds of People in the World.
When You Change, Your World Changes.
About the Author.
What People are Saying About This
“Leading an IT organization is no cakewalk, and with the increasing impact of technology on business, it is only getting more challenging. Whether you are a middle manager plotting your long terms career goals or a seasoned CIO looking for a refresher course, Larry Bonfante’s book is for you. Through his straightforward writing and direct approach, Larry shows IT professionals of any level what it takes to become a better leader. ”
—Martha Heller, President, Heller Search Associates, LLC,Contributing Editor, CIO magazine.
“Larry has applied much of what he has learned throughout his career and life in how to manage IT. Lessons in IT Transformation connects with you in a practical and applicable way as opposed to many other books on this topic which tend to be academic in nature. Larry exhibits courage, conviction and humor which helps to make a serious topic easy to digest. Being a new CIO, the lessons in this book will help me develop my skills as a leader in a way that can be immediately applied!”
—Claudio Rodrigues, CIO, Noven Pharmaceutical