Lessons in State Capacity from Delhi's Schools

What will it take to build high-performing, purpose-oriented public sector organizations in India? In answering this question, the voices of India's frontline officers--charged with delivering a vast array of public services to citizens--are dismissed all too quickly. Public debates on the Indian state generally view them as corrupt, apathetic, incompetent, and in urgent need of disciplining. By training her focus on these voices, Aiyar reveals the complex ways in which bureaucratic hierarc...