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Lessons Unlearned: 25 Years in Customer Service

By John Ragsdale
eBook
$9.99
By John Ragsdale
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Customer service is of particular importance to the technology industry; customers rely on technical support services when they have a problem with a piece of hardware, software, or a consumer device.
The current darling of the technology industry is Apple, and you don’t have to go farther than the Genius Bar at your local Apple Store to see how Apple approaches customer service, creating a fantastic customer experience
that ensures rabid fans.
Most people think of customer service as a depart...

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