Love the Work, Hate the Job: Why America's Best Workers Are More Unhappy than Ever

Over the years, American jobs have become more intellectually challenging and less physically exhausting. Yet more and more American workers-blue collar, white collar, and pink collar-are expressing dissatisfaction with their jobs. They love their careers, but not their working conditions. What turns a model employee into a malcontent?

David Kusnet followed the workers at four companies in the Seattle area in the turning-point year of 2000: Microsoft, Boeing, Kaiser Aluminum, and Northwest H...