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Making it Right: Healthcare Service Recovery Tools, Techniques, and Best Practices

By Paul Alexander Clark
Paperback
$62.50
By Paul Alexander Clark
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HCPro and Press Ganey are proud to introduce Making it Right: Healthcare Service Recovery Tools, Techniques, and Best Practices. It is a unique and authoritative resource and training tool to increase patient satisfaction . . . and improve your bottom line.

What do you do when healthcare service fails?

How should you react when a patient complains or expresses concern?

It's one thing to make a mistake. It's another to add insult to injury by neglecting to address the problem, or by responding ...

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