Manage IT!: Organizing IT Demand and IT Supply

This reference divides its coverage into five closely examined sections: 1) IT management tasks, and the importance of transparent IT architecture to meeting functional and performance demands; 2) Traditional IT management, discussed in light of current methods and standards; 3) Controlling IT, both from internal and customer care perspectives; 4) financial, personnel, legal and security aspects in IT, including service agreements and standardization. The final section discusses the future ...