Managing Chaos and Complexity in Government: A New Paradigm for Managing Change, Innovation, and Organizational Renewal

To keep government operating smoothly, changes in public managementpolicy and strategy usually follow the old rule of change--that itmust evolve in a systematic and incremental fashion. But in today'sunpredictable world of shrinking budgets, demands for betterservice, and greater accountability, playing by the old rules justdoesn't make sense.

In this book, L. Douglas Kiel presents a framework that addressesthe new chaotic reality of public management and the need forresponsive change and ...