Managing Health Services

by Nick Goodwin, Reinhold Gruen, Valerie Iles

Overview

This book provides an understanding of the concepts of management, managerial leadership and governance within health care systems. After an introductory section that provides a conceptual framework for the analysis of health systems management, each subsequent section addresses a fundamental management task: managing income and finances; managing people; managing strategy and change; managing results; all of which require a degree of managerial leadership.

Product Details

ISBN-13:	9780335218523
Publisher:	Open University Press
Publication date:	12/01/2005
Series:	Understanding Public Health Ser.
Edition description:	2nd ed.
Pages:	248
Product dimensions:	6.70(w) x 9.40(h) x 0.59(d)

Table of Contents

Overview of the book     1
Understanding the roles of managers and management in health care     5
The basics of good management     7
The nature of management     14
Managerial skills and qualities     22
Problem solving     28
Health care funding     35
Funding health care systems     37
Purchasing health services     53
Managing people     65
Human resource management and development     67
Human resource planning: forecasting demand and supply     84
The recruitment and selection process     100
Performance management, appraisal and career development     120
Managing interprofessional relationships     131
Managing results     141
Evaluating performance     143
Managing quality     147
Performance-related pay     155
Managing change     163
Determining strategic direction     165
Change management     172
Making change happen     184
The leadership role of managers     201
Management and leadership     203
Approaches to successful leadership     212
Glossary     225
Index     231