Managing the Twenty-First Century Reference Department: Challenges and Prospects

Learn the skills needed to update and manage a reference department that efficiently meets the needs of clients today—and tomorrow!

Managing the Twenty-First Century Reference Department: Challenges and Prospects provides librarians with the knowledge and skills they need to manage an effective reference service. Full of useful and practical ideas, this book presents successful methods for recruiting and retaining capable reference department staff and management, training new employees an...