Mastering Civility: A Manifesto for the Workplace

"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule

"A must-read for every leader in their field." -- Daniel H. Pink, bestselling author of To Sell is Human

Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want...