Mastering Community Management: Chaos, Compassion, and Connections in Games

Game communities are inevitable – in fact, they’re one of the main features of a game. How can our online interactions be better, kinder, and more productive conversations? How can community managers design online spaces with inherent kindness in mind and create places that encourage member growth and engagement? This book provides a step-by-step strategy for creating long-term, sustainable, and intentional online spaces that matter – ones that care, grow, and connect.

Using real-world exper...