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Maximizing Customer Loyalty: The Ultimate Guide to Delivering Incredible Frontline Customer Service

By C. William Crutcher
eBook
$9.99
By C. William Crutcher
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From the author who brought you Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization, National Customer Service Association President and CEO C. William Crutcher delivers another comprehensive guide to exceptional customer service, this time tailored specifically for frontline personnel. Maximizing Customer Loyalty combines 25 years of expert-led training in the fields of customer service, organizational planning, and leader development...

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BusinessMarketing & SalesPublic RelationsCustomer Service