Maybe It's Just Me... But I Am So Tired of Bad Service!

How many times do you feel unappreciated as a consumer? You work every day and might I say HARD FOR YOUR MONEY! I wonder if the people who work in the service industry would change their attitude, if they knew what consumers were thinking and feeling. Putting yourself in someone else's shoes can certainly change your actions and this book will do just that.
I don't think I was born with a passion to serve others, but there is something about being able to turn a negative situation into a pos...