This item is not eligible for coupon offers.

Mean People Suck: How Empathy Leads to Bigger Profits and a Better Life

Mean People Suck: How Empathy Leads to Bigger Profits and a Better Life

by Michael Brenner

NOOK Book(eBook)

$9.99
View All Available Formats & Editions
Available for Pre-Order. This item will be available on October 25, 2019

Available on Compatible NOOK Devices and the free NOOK Apps.
WANT A NOOK?  Explore Now

Overview

Are you happy? Like your job? Most people report low engagement and enthusiasm in their careers. And point their finger at a negative work culture, a mean boss… co-worker… or customer. Mean people suck.

Some leaders believe that they need to be mean in order to be effective. Their lack of compassion creates negative relationships that lowers performance and profits!

Michael Brenner's Mean People Suck uses real-life experience and proven research to show why instead of blaming others, we can look inside ourselves, and learn how to use empathy to defeat "mean" in every situation. This insightful guide shows leaders, and employees how more emotional communication increases profits and enhances lives. You'll learn: 

  • Why employees are unhappy and the power of empathy to turn things around.
  • How organizational charts disengage employees by neglecting the human element.
  • Why empathy seems counter-intuitive to success.
  • The secrets to a happy, meaningful and impactful career.

If you're ready to enjoy a more gratifying professional and personal life, this book's stories and proven tips will help get you there – even if Mean People Suck.

Product Details

BN ID: 2940163679027
Publisher: Insider Marketing Publications
Publication date: 10/25/2019
Sold by: Draft2Digital
Format: NOOK Book
File size: 5 MB

Table of Contents

INTRODUCTION

My 53 Jobs, the Shocking Decline of Empathy, and the Surprising Secret to Success

CHAPTER 1: YOUR JOB SUCKS

Why I Got Fired, the Illusion Point, and the Key to Stopping Wasted Efforts

CHAPTER 2: YOUR COMPANY SUCKS

The Real Org Chart, the Bullseye, and Larry’s Lost Prediction

CHAPTER 3: YOUR MANAGER SUCKS

Becoming a CEO, Champion Leaders, and the One Question

CHAPTER 4: OUR CUSTOMERS KNOW WE SUCK

Disruption, the Customer Journey,

and Why Customers Don’t Care About Brands

CHAPTER 5: DON’T SUCK

Just Ask Google, What’s in It for Me, and Getting Closer to Customers

CHAPTER 6: EMPATHY WINS

Empathy Makes Us Human, Better Business Results, and the Empathy Series

CHAPTER 7: TELL THE STORY

The Significant Objects Project, Pixar’s Storytelling Formula, and Jill’s Team of Storytellers

CHAPTER 8: SELL THE STORY

The Content Loop, Sell Your Boss on Empathy, and How to Push Back

CHAPTER 9: BE KIND. BE COOL. BE YOU.

5 Tips to Deeper Empathy, Pour Your Fans a Beer, and the Secret to a Happy Life

ENDNOTE BIBLIOGRAPHY