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Measure Up!: Yardsticks for Continuous Improvement

By Richard L. Lynch, Kelvin F. Cross
Paperback
$59.00
By Richard L. Lynch, Kelvin F. Cross
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Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today.

Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to:

  • Measure what is important to their customers.
  • Motivate their organizations.
  • Identify and eliminate waste of both time and resources.

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