Meltdown: Why Our Systems Fail and What We Can Do About It

Winner of the 2019 National Business Book Award

A groundbreaking take on how complexity causes failure in all kinds of modern systems-from social media to air travel-this practical and entertaining book reveals how we can prevent meltdowns in business and life.

A crash on the Washington, D.C. metro system. An accidental overdose in a state-of-the-art hospital. An overcooked holiday meal. At first glance, these disasters seem to have little in common. But surprising new research shows that all...