Memoirs of a Hotel Operator: 30 Years in the Making

What really happens when the doors close and the guests check in? For thirty years, Stefano F. Reyes lived it.

From bellman to General Manager to Regional Director of Operations, he worked every position, every brand, and every shift that the hotel hospitality industry could throw at him. He missed holidays, birthdays, and anniversaries. He managed SWAT raids, cars in swimming pools, solicitation rings, and a student band trip that turned into something nobody saw coming.

He held dying hotels...