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Message Me: The Future of Customer Service in the Era of Social Messaging and Artificial Intelligence

By Joshua March
eBook
$9.99
By Joshua March
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The old service model of delight-at-all-costs is out and a new model of low-effort, low-friction service powered by mobile phones and social media is here to stay. Phone trees and email are dead. Social messaging and automated, AI-powered bots supported by seasoned social agents are in. Yet only a handful of customer service leaders are embracing this future. Social messaging and artificial intelligence (AI) are ready and waiting for customer service leaders to use in the race to serve cust...

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BusinessMarketing & SalesCustomer Service