Micromessaging: Why Great Leadership Is Beyond Words

by Stephen Young

Overview

Big things happen when you think SMALL.

People often convey intended and unintended messages in ways that extend far beyond the words they use. A gesture, a tone, a figure of speech—it’s our unconscious biases that speak volumes. When you understand how they are manifested through “micromessages,” you operate a step ahead of everyone.

This peerless guide has helped business leaders across more than 300 companies in 35 countries to build their leadership effectiveness and a more functional workplace.. Now, this new edition has been updated for a world where digital platforms and social upheaval have revolutionized the way we communicate. It provides critical new material that helps you:

* Ferret out unconscious bias
* Key into generational differences
* Drive, motivation, inspiration, and loyalty
* Increase individual and team performance

Micromessaging plugs you into the nuance of communication and shows how to leverage it for everyone’s benefit. You’ll learn not only how to accurately interpret the behavior of others but gain important insight into your own micromessaging—and learn how to tailor it to drive positive change.

Micromessaging will be one of the most important skills in your leadership repertoire. Master the subtleties of human communication and you’ll be on the road to success in no time.

Product Details

ISBN-13:	9781259860966
Publisher:	McGraw Hill LLC
Publication date:	12/05/2016
Edition description:	Updated
Pages:	256
Sales rank:	683,703
Product dimensions:	6.00(w) x 8.90(h) x 0.60(d)

About the Author

Stephen Young is the Senior Partner of Insight Education Systems, a management consulting firm specializing in leadership and organizational development services. A recognized leader in the field of business communication, he consults with senior executives and management teams of Fortune 500 companies.

Table of Contents

Preface

Introduction: Asleep in the Fire

Chapter 1: Setting the Stage

Chapter 2: Micromessages: The DNA of Leadership

Chapter 3: Don't Label Me-Learn Me

Chapter 4: The Blind Spot

Chapter 5: We're Wired That Way

Chapter 6: I Didn't Say She Stole the Book

Chapter 7: It's Here, There, and Everywhere

Chapter 8: Speaking the Language

Chapter 9: What's in It for Me?

Chapter 10: Retrain Your Brain

Chapter 11: Is This About Faking It?

Chapter 12: That's One Dumb Rat!

Chapter 13: Shrink Group Think

Chapter 14: Bottoms Up!

Chapter 15: Mixed Messages

Chapter 16: Micromessages: In the Air and Everywhere

Chapter 17: The Power of a Spell

Chapter 18: Breaking the Spell

Chapter 19: Teachers at the Epicenter

Chapter 20: Resetting Your Filters

Afterword

Index

Editorial Reviews

Here are three new titles handling various aspects of corporate communication, a subject about which there seems more and more to communicate. Negotiation expert Brodow (Beating the Success Trap) has put his popular corporate Negotiation Boot Camp seminar into book form, offering a 12-week course (a chapter a week) wherein "recruits" learn different skills until they can intrepidly tackle the trickiest negotiations. While his building blocks have relevance in the workplace with clients, staff, and management, Brodow's advice, garnered from the streets of his hometown of Brooklyn, NY, and his Fortune 500 clients, proves handy for everyday situations as well. Readers, for instance, will learn about buying a car or negotiating medical fees. Professional facilitator Dressler (president, Blue Wing Consulting) offers up a simple formula to help managers implement a cooperative process of consensus decision making. He outlines the best conditions for attempting it and makes clear when his formula is unlikely to be the best tool. Dressler works through the preparation process, explains how to deal with disagreements, explores obstacles to consensus, and offers tips on the dynamics of meetings. He views consensus as an excellent method for motivating employees as they help to craft their organizations through the decision-making process. We've probably all been guilty of exchanging sly looks with colleagues during an interminable meeting. But what happens when it's the boss rolling her eyes while you're doing the talking? Organizational guru Young (former senior VP, JPMorgan Chase) explores the nearly subliminal messages that managers send to their staff. Micro-messages are those simple, subtle gestures and expressions that give away what we're really thinking. Malcolm Gladwell's Blink covered a certain amount of this territory, but Young is more concerned with workplace implications as he coaches managers on better and fairer ways to communicate. He explores "microinequities," i.e., visually or verbally telegraphed signals that make people feel rotten and contribute to underperformance. "Microadvantages," on the other hand, are gestures of praise or encouragement that give people a warm feeling and make them want to perform well. This is an engaging and enlightening work with implications not only for managers but also for anyone in-or under-a position of authority. Negotiation is recommended for larger public business collections; the slim but highly practical Consensus is recommended for academic and larger public business collections. Micromessaging is highly recommended for the same.-Carol J. Elsen, Univ. of Wisconsin-Whitewater Libs. Copyright 2006 Reed Business Information.

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