My Dear Franchisees

A Day in the Life of a Franchisor

Ann Andrews was managing several franchisees and was literally pulling her hair out trying to help them understand how franchising works. In sheer frustration one day, she wrote a letter to them, never intending to send it. She showed the letter to a fellow franchisor and he said he wanted 32 copies. And so this book was born.

She asks franchisors if it would make their life easier if their franchisees realised:

• They have not bought a job
• What they can do wit...