My Robot Gets Me: How Social Design Can Make New Products More Human

Your relationships with your "smart" products are about to get a lot more personal.

Think how commonplace it is now for people to ask Siri for the weather forecast, deploy Roomba to clean their homes, or summon Alexa to turn on the lights. The "smart home" market will reach well over $100 billion in the next five years on the promise of products that are truly integrated with our cooking, cleaning, entertainment, security, and hygiene habits.

But the reality is, these first-generation "smart"...