Negotiation Boot Camp: How to Resolve Conflict, Satisfy Customers, and Make Better Deals

We find ourselves engaged in various kinds of negotiations every day, from trying to land a new account or win a promotion at work, to buying a house or a car, or bargaining down a cell phone bill, or settling a dispute with a friend or spouse. In this groundbreaking book, negotiation expert Ed Brodow shows us how to settle conflicts amicably to reach a win-win solution every time. Using the no-nonsense, results-oriented boot camp approach, Brodow drills listeners on the basic skills needed...