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Nine Keys to World-Class Business Process Outsourcing

By Mary Lacity, Leslie Willcocks
eBook
$37.80
By Mary Lacity, Leslie Willcocks
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Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes.
Despite this size and spread, BPO services and the ab...

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