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No Complaints, No Lawsuits: The Eleven Guiding Principles of Quality Risk Management, By Hal Denton and Fiona Lally
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Today’s social media and non-stop news can destroy your organization’s reputation in a single day. Are you prepared?
If you haven’t integrated customer expectations into your risk management program, you’re exposed, even if you’ve done nothing wrong.
Quality Risk Management is an innovative approach to managing risk that combines elements of traditional risk management with quality management to reveal:
•the full range of potential losses facing organizations today—from customer complaints to ...