Ordinary People: Extraordinary Lessons: Leadership Insights from Everyday Encounters

We are surrounded by strangers-the people next to us on the bus, those we interact with for a moment in the store, taxi drivers, front-desk employees, people we meet at the gym, doctors, and so on. Though we often don't realize it in the moment, we can learn something from every single one of these people.

Based on author Karen Friedman's long-running column in the Philadelphia Business Journal, Perspective on People, Ordinary People: Extraordinary Lessons is a compilation of anecdotal less...