Table of Contents
Preface ix
Chapter 1: Craziest Idea I’ve Ever Heard—Let’s Do It! 1
Chapter 2: Prouvéd Son of Bayonne 13
Chapter 3: School Days, School Days . . . 29
Chapter 4: Baghdad by the Bay 41
Chapter 5: The AT&T Rollercoaster 55
Chapter 6: It’s Got to Be about the Customer 71
Chapter 7: A Seat at the Head of the Table 83
Chapter 8: One Company, Worldwide 101
Chapter 9: Global Recessions: A Survivor’s Manual 113
Chapter 10: We’re Gonna Go for What’s Behind Door Number Three 127
Chapter 11: Around the World in 180 Days 137
Chapter 12: Getting Your Fingernails Dirty 153
Chapter 13: Transforming Your Business 161
Chapter 14: Communicating the Message 171
Chapter 15: Charisma Bypass? Leadership and the High-Performing Team 183
Chapter 16: To There, From Here 199
About the Author 203
Index 205