Perfect Customer Care

Perfect Customer Care

by Ted Johns

NOOK Book(eBook)

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Overview

Perfect Customer Care by Ted Johns

Perfect Customer Care provides companies big and small with the answers to some of the most important business questions facing us today. Customers don't come back with those valuable repeat orders unless you show them you care about their satisfaction. That means showing them you know how to look after them, how to provide what they want -- plus that little bit extra. Everyone in the firm, from the boss to the receptionist, must play a part in converting each new customer into a thoroughly satisfied client whose future orders will drive your continuing success.

The Perfect series is a range of practical guides that give clear and straightforward advice on everything from getting your first job to choosing your baby's name. Written by experienced authors offering tried-and-tested tips, each book contains all you need to get it right first time.

Product Details

ISBN-13: 9781446492611
Publisher: Random House
Publication date: 08/31/2011
Sold by: Barnes & Noble
Format: NOOK Book
Pages: 224
File size: 671 KB

About the Author

The author Ted Johns is designer of the Professional Timekeeper time control system. He is leader of The Prosper Consortium, a consultancy and training organization.

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