Polite: The Art of Communication at Home, at Work and in Public

A fresh and fascinating look at politeness and the important role it plays in our work, relationships and lives, from professor and pioneer of Politeness Theory, Louise Mullany

''Fascinating and insightful. I''m grateful to have read it, and pleased to have learnt so much in the process. I would — politely — encourage you to do the same.'' Jon McGregor

''Absorbing ... you''ll be left feeling empowered to use politeness to your advantage.'' Psychologies

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Are women really more polite than men?

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