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Pragmatic Application of Service Management: The Five Anchor Approach

By Suzanne Van Hove, Mark Thomas
eBook
$59.90
By Suzanne Van Hove, Mark Thomas
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Create a more robust service management system using the best of ITIL(R), ISO/IEC 20000-1, COBIT(R), and CMMI(R)-SVC.

Although ITIL's popularity as a framework for IT service management (ITSM) continues to increase, a number of organizations have realized that its approach is sometimes not quite enough on its own. Many are already working towards compliance with ISO/IEC 20000-1 - the international standard for ITSM - but, with the likes of COBIT and CMMI-SVC to consider as well, it can be di...

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ComputersBusinessComputers - General & MiscellaneousManagement & LeadershipGeneral & Miscellaneous ComputingComputer SecurityProduction & Operations Management