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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
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“Like any business, a hospital must be true to its core values in order to succeed. `Trickle-down values' start at the top with the best leadership, so that all the stakeholders understand and carry out the institution's mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills.”
-Lynda Resnick, owner of Pom Wonderful, Fiji Water, Teleflora, and Wonderful Pistachios
“With clear purpose, un...
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