Process Mapping and Management

As the economy moves toward a services orientation, companies are
struggling with how to improve their offerings. Process management is
a key component of the services that companies provide. This book has
three main parts: mapping, improvement, and error-proofing and metrics.
In the first part—mapping—the reader will learn how to map a process
so that the map is immediately understandable for identifying the
roles, work steps, and automation support used in process delivery. The
second part—impro...