Process Mastering: How to Establish and Document the Best Known Way to Do a Job

The benefits include: cost reduction; increased productivity; improved safety; higher morale; and the ability to meet the changing expectations of your customers.

Step-by-step, the authors guide you through the creation and implementation of a process master. You will learn:

• Identify and gain control of your organization's key processes.
• Get the right people involved.
• Establish boundaries and measures.
• Use the process master to support ISO and HACCP compliance

Process Mastering contains two ...