Professional Services Leadership Handbook: How to Lead a Professional Services Firm in a New Age of Competitive Disruption

Professional services firms — from the legal sector to accountancy, consulting and beyond — face increased disruption. Service delivery models are under pressure to adapt to changing client expectations. Technology offers new ways of working with clients, but changes the skills profile required of professionals, and threatens the traditional people—centred business model. The Professional Services Leadership Handbook equips leaders, and aspiring leaders, with tools and insights both to tack...