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Rethinking Utility Customer Care: Satisfying Your Always-Connected, Always-On Customers

By Todd W. Arnold
eBook
$35.00
By Todd W. Arnold
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Is your customer care ready for our connected world? Ubiquitous digital communication has created a customer that's always connected, always on. Utilities are adopting digital communication to connect to the grid, the meter, and the customer. Rethinking Utility Customer Care examines the convergence of these two trends-the "smart customer" with smart energy-revealing the implications, challenges, and opportunities for utility customer service. In this provocative guide, you'll discover: • H...

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