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Risk and Crisis Communication: Navigating the Tensions between Organizations and the Public
By Laura C. Farrell (Contribution by), Tara B. Freed (Contribution by), Nigel Haarstad (Contribution by), Robert S. Littlefield (Contribution by), Elizabeth L. Petrun (Contribution by), Shalindra Rathnasinghe (Contribution by), Jessica Rick (Contribution by), Holly A. Roberts (Contribution by), Timothy L. Sellnow (Contribution by), Shari R. Veil (Contribution by), Robert Littlefield (Editor), Timothy L. Sellnow (Editor)
eBook
$49.45
By Laura C. Farrell (Contribution by), Tara B. Freed (Contribution by), Nigel Haarstad (Contribution by), Robert S. Littlefield (Contribution by), Elizabeth L. Petrun (Contribution by), Shalindra Rathnasinghe (Contribution by), Jessica Rick (Contribution by), Holly A. Roberts (Contribution by), Timothy L. Sellnow (Contribution by), Shari R. Veil (Contribution by), Robert Littlefield (Editor), Timothy L. Sellnow (Editor)
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Risk and Crisis Communication addresses how the interaction between organizations and their stakeholders manifests during a risk or crisis situation.Littlefield and Sellnow contend that when best practices are considered, there are certain tensions to which an organization responds. These tensions are similar to those experienced among individuals when managing their relationships. As such, Littlefield and Sellnow apply an interpersonal theory, known as relational dialectics (RDT), to risk ...