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Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality

By Stanislav Ivanov (Editor), Craig Webster (Editor)
Paperback
$43.99
By Stanislav Ivanov (Editor), Craig Webster (Editor)
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Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries.

Divided into two sections, the book first concentrates on the theoretical aspects surrounding the use of RAISA in travel, tourism and hospitality. Themes explored include:
  • economic fundamentals
  • customer attitudes
  • chatbot adoption
  • service quality

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BusinessIndustriesConsumer IndustriesRecreation & Entertainment Industries - Hospitality & Tourism