Root Cause Analysis: Basic Tools and Techniques

Do you have recurring problems that are costing you time and money? Unresolved problems do more than aggravate. They can increase costs, lower quality, and drive customers away. Plus, quality management processes, such as ISO 9001, require organizations to have a corrective and preventive action process in place. Root cause analysis is integral to the success of any corrective action or problem-solving process.

Unfortunately, root cause analysis is an often maligned, misunderstood, and misap...