This book contains all you need to know about Root Cause Analysis. It includes guidance for investigating and understanding process failures and human errors. You will learn techniques for collecting information, conducting interviews, organizing data, evaluating failures, determining root causes, and selecting corrective actions.
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About the Author
Cheryl McMahan has 30 years of experience in the electric utility industry as an engineer, auditor, manager, and board member. She holds an undergraduate degree in Mechanical Engineering, a Master of Business Administration, and a Doctorate of Business Administration with a concentration in strategic management. As a doctoral dissertation committee chair and committee member, she coaches learners conducting research and completing dissertations. She has also developed and taught graduate courses in project management, leadership, operations management, and strategic management.