Service Management in an Equipment Dealership

The service department is increasingly important in the equipment dealership, making your role more complex and challenging than ever before. Companies that are your customers have seen tremendous change in the past decade. Thousands have gone out of business, and those left have grown dynamically. As we go forward, there will be fewer and fewer decision-makers deciding who services these customers.

Because of these changes, building a solid relationship with these companies will be vital t...